SUPPORT KNOWLEDGE HELP DESK

The Knowledge Help Desk is designed to provide you with the answers to many of the most frequently asked questions and show you how to troubleshoot your way out of various situations. We encourage you to use this database and our FAQ page as first-check methods to answering questions or problems that you have. We also welcome any suggestions on material to post on this site, or ways that we could improve it.

Steps to Publishing What Are All of the Files in My Account? Where and how to upload your files (FTP) How to view your pages on the WWW How to design your web site   What Are All of the Files in My Account? When you initially log into your account you will see a directory listing similar to the following: yourdomain-logs yourdomain-mail yourdomain-secure yourdomain-www www DO NOT DELETE OR RENAME any of these directories. These directories are automatically setup by the system and required in order for your account to function. Deleting or renaming any of them may cause fatal errors that can only be repaired by deleting and resetting your account. Deleting and resetting your account will inadvertently cause you to experience DNS problems. DNS problems are not something that can be manually fixed, as they can only work themselves out in an unpredictable amount of time. Of these directories, the ONLY ONE that is important to you is the www directory. This is the directory where you will upload your web pages and create other subdirectories that will pertain to your web site. Your pages WILL NOT be viewable on a web browser unless they are uploaded to this directory. When you initially enter your www directory, you will see a directory/file listing similar to the following: cgi-bin stats uploads index.html Again, DO NOT DELETE OR RENAME any of the directories within this folder. These are directories created by the system and are required in order for your account to function. They do not take up any disk space of your account. Of these directories, the ONLY ONES that are important to you is the cgi-bin (this is where you will upload your cgi scripts) and any directories that you may create for your web pages. As you add options from your Control Panel, such as the Shopping Cart, Search Engine, install the Mail List software, or any other options you utilize from the Control Panel, the system will automatically create other directories within this area. ANY AND ALL sub-directories and/or files created by the system are required by the system to make a particular function to operate and SHOULD NOT BE DELETED OR ALTERED IN ANY WAY. The index.html page is the default entry page for your account and this file SHOULD BE REPLACED by one of your own design, but IT MUST BE named index.html. This directory (www) is where you upload your other pages as well as create any subdirectories that you may need. Below is a brief description of the different directories you may or may not see when you log into your account at any given time depending on what options you have utilized from your Control Panel. These are only descriptions and these directories should not be altered in any way unless we have instructed you to above. File/Directory Name - Description domain-anonftp - this folder is used for your anonymous users to download public files. domain-web-logs - this folder contains all access logs of visitors to your site domain-mail - this folder holds all POP mail accounts for your domain domain-www - this folder stores all html files for your domain (same folder as the www folder) www - this is where you put all your html files and subdirectories (same folder as the domain-www folder) domain-secure - this folder stores all secure html files (same folder as www folder and domain-www folder) this is an aliases folder that is secure when the right URL path is called correctly. Example: https://secure-server.net/domain_name/file.name Refer to Chapter 7 where you will find more information regarding the directories and files in your account. Where and how to upload your files (FTP) ALL files must be uploaded to your www directory in your account. Please read above section. General Explanation: Generally, an FTP program will ask you for the following information: Host/Server Name: this can be your domain name or your IP number User Name: the user name that you use to access your control panel Password: the same password that you use to login to your control panel Initial Remote directory/folder: this should be /www Initial Local folder: whatever you want (this specifies where on your computer it will look for files, generally something like C:\Documents...) Once you have established a connection with your domain on our server, it is usually a very simple process to upload and download files to and from the server. NOTE: All files must be uploaded to your www directory in your account. If you are using scripts, they should generally be placed in the cgi-bin directory. However, you can save scripts with a .cgi extension and they should work fine outside of the cgi-bin. You can also use PHP scripts outside of the cgi-bin, but they should have a .phtml extension on them. Files can be uploaded to your account through any one of several FTP programs. If you do not own an FTP program, you can try the links below:  FTP Programs (download): There are quite a few FTP programs that are available online to download. Here are a few, available for free at download.com: » WS_FTP » Cute FTP » Fetch Step-by-step Instructions & Screenshots: Choose your FTP program below. If yours is not on the list, read the General Explanation to see how to configure your FTP. If you do not yet have an FTP program, refer to the Downloads section below. » WS_FTP » Fetch » Cute FTP » Dreamweaver (coming soon) » FrontPage (coming soon) » Adobe GoLive (coming soon) How to view your pages on the WWW You can view your pages within any browser by typing the following in the URL. http://www.yourdomain.com http://yourdomain.com www.yourdomain.com http://www.yourdomain.com/index.html http://yourdomain.com/index.html www.yourdomain.com/index.html If you are getting an error when typing the above, it could be caused by one of a few things: 1) Your initial page is not named index.html 2) The code in your index.html page is incorrect 3) Your registration/transfer has not yet been completed. This process can take up to 72 hours. If it has been 72 hours, contact the registrar responsible for maintaining your domain registration.   How to design your web site If you are interested in learning HTML, there are a host of references and tutorials available online that you can use. It is usually not difficult for most people to learn the basics of HTML in a short amount of time (placing text and images on a page, and creating hyperlinks). Here are some useful links for learning HTML: http://hotwired.lycos.com/webmonkey/frontdoor/beginners.html http://www.echoecho.com/html.htm http://www.geocities.com/SiliconValley/7331/ten_html.html If you are looking for a tool that will design your web site for you, you can use our Web Site Builder Tool, which is provided with every package. Additionally, you can look for a free one online, or purchase one. Probably the three most popular web design tools to buy are Macromedia Dreamweaver, Adobe GoLive, and Microsoft FrontPage.

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